Refund Policy

At NeuraBUG, we maintain a strict no-refund policy for all digital products and services. This policy is designed to protect both our creators and maintain the integrity of our marketplace.

No Refund Policy

Important Notice

All sales are final. We do not offer refunds, returns, or exchanges for any digital products, source code, documentation, or services purchased through NeuraBUG.

This policy applies to all purchases made on our platform, including but not limited to:

Complete project source code
Documentation and setup guides
Database files and configurations
Premium support services
Custom development requests

Why We Have This Policy

Our no-refund policy exists for several important reasons that protect both our community and the quality of our marketplace:

Digital Nature Protection

Once downloaded, digital products cannot be "returned" as they remain accessible to the buyer, making traditional refund models impractical.

Creator Protection

We protect our content creators from potential abuse and ensure they receive fair compensation for their intellectual property.

Quality Assurance

We thoroughly review all projects before listing, ensuring high-quality standards and detailed previews for informed purchasing decisions.

Transparency

Every project includes comprehensive descriptions, screenshots, feature lists, and technology details to help you make informed decisions.

Before You Purchase

To ensure you're completely satisfied with your purchase, we strongly recommend:

Review Thoroughly

Carefully read all project descriptions, requirements, and feature lists.

Check Previews

Examine all screenshots, demos, and preview materials provided.

Verify Compatibility

Ensure the technology stack matches your requirements and capabilities.

Ask Questions

Contact us before purchasing if you have any doubts or need clarification.

Support and Assistance

While we don't offer refunds, we are committed to helping you succeed with your purchase:

Setup Assistance: We provide reasonable help with initial setup and configuration
Documentation: Comprehensive guides and instructions are included with every project
Bug Fixes: We address legitimate bugs or issues in the provided code
Technical Support: Our team is available to answer questions about the projects

Exceptional Circumstances

In very rare cases, we may consider exceptions to this policy under the following circumstances:

Significant technical issues that make the project completely unusable
Misrepresentation of project features or capabilities on our part
Duplicate purchases made in error within 24 hours

Note: Any exceptions are evaluated on a case-by-case basis and require thorough documentation of the issue. Contact our support team with detailed information if you believe your situation qualifies.