Privacy Policy

At NeuraBUG, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: November 15, 2025

Information We Collect

Personal Information

  • Name and email address
  • Phone number (if provided)
  • Profile information and bio
  • Account preferences

Transaction Data

  • Purchase history and order details
  • Payment information (processed securely)
  • Billing addresses
  • Download and usage records

Usage Information

  • Website interaction data
  • Pages visited and time spent
  • Search queries and preferences
  • Device and browser information

Communication Data

  • Support messages and inquiries
  • Email communications
  • Feedback and reviews
  • Newsletter subscriptions

How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To provide, maintain, and improve our services
  • Transaction Processing: To process payments and deliver digital products
  • Customer Support: To respond to inquiries and provide assistance
  • Communication: To send important updates and promotional materials
  • Security: To protect against fraud and ensure platform security
  • Analytics: To understand usage patterns and improve user experience
  • Legal Compliance: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers

We work with trusted third-party service providers for payment processing, email delivery, and analytics. These providers are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

With Your Consent

We may share information with your explicit consent or at your direction, such as when you choose to share content publicly.

Your Privacy Rights

You Have the Right To:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request your data in a portable format
  • Opt-out: Unsubscribe from marketing communications at any time
  • Object: Object to certain types of data processing

To exercise these rights, please contact us using the information provided at the end of this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption

All data transmission is encrypted using SSL/TLS protocols. Sensitive data is encrypted at rest using industry-standard methods.

Access Controls

Access to personal data is restricted to authorized personnel only, with role-based permissions and regular access reviews.

Infrastructure Security

Our systems are hosted on secure servers with regular security updates, monitoring, and backup procedures.

Incident Response

We have procedures in place to detect, respond to, and notify users of any security incidents affecting personal data.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic website functionality and security
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how you use our website
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Account Data: Retained while your account is active and for a reasonable period after deletion
  • Transaction Records: Kept for legal and tax compliance requirements (typically 7 years)
  • Communication Data: Retained for customer service purposes (typically 3 years)
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

  • Adequacy decisions by relevant data protection authorities
  • Standard contractual clauses approved by regulatory bodies
  • Certification schemes and codes of conduct
  • Your explicit consent where required

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: contact@neurabug.com

Contact Page: Visit our contact page

Privacy Questions?

Our team is committed to protecting your privacy. Contact us if you have any questions or concerns about how we handle your data.

Contact Privacy Team